As a Customer, you are entitled to a refund or exchange within 30 days of the date of purchase should the item be deemed faulty. Raine & Beau cannot be held liable for washing and drying errors, so please ensure items are cleaned with care,on no higher was than 40 degrees and not put in a drier. Faults do not include damage caused by negligence by the customer so please ensure you handle the products with care. PLEASE NOTE- WE DO NOT ACCEPT ANY RETURNS/ REFUNDS OR EXCHANGES ON PERSONALISED ITEMS OR ANY ITEM WHICH IS EMBROIDERED IN HOUSE- AS THESE ARE MADE TO ORDER!
In the event you change your mind, Raine & Beau will offer an exchange or credit note with 14 days of receipt of the purchase. Returned items must be in their original condition, unworn, unused and in their original packaging. Raine & Beau reserves the right to refuse any returns if we deem that the merchandise does not qualify for an exchange or credit note.
Please be sure to include proof of purchase, along with your contact details with your item in order for this to be dealt with as soon as possible. Unfortunately shipping fees are non refundable, nor do we provide pre-paid returns in the event that you have changed your mind on the purchase or require a different size. Raine & Beau do not take responsibility for any items lost in transit to us, so please send your returns back using a recorded or tracked service and retain your proof of postage for this.
Raine & Beau offers standard delivery aiming to have your order with you within 7 working days of purchase. (add 72 hours for personalised/custom made products)
This price may vary depending on the size and weight of your order. Raine & Beau also offers local delivery to customers whom live within a 2 mile radius of leek, for a cost of £2- please select 'Local delivery' at checkout to take advantage of this offer. Deliveries aim to be done twice per week so should always reach you with 4 days of purchase.
Raine & Beau reserves the right to modify these costs so please review this policy frequently.
Raine & Beau is committed to safeguarding your personal information and privacy.
When you place and order with us we recieve the data you give us in order to process payment and get your order to you. With your permission , we may send you emails about our store, new products and other updates.
We will never share your details with any other third parties for marketing purposes. Other third party services such as payment gateways have their own policies in relation to this which it is your responsibility to take note of.
To protect your personal information, we take reasonable precaution to ensure your information is never leaked, lost or inappropriately misused. Although no transaction over the internet is 100 percent secure, we follow all PCI-DSS requirements.